Frequently Asked Questions
Everything you need to know about your Dr. Clark Store experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our online return portal to download a prepaid shipping label and initiate your refund or exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
What payment methods do you accept?
Dr. Clark Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and prioritize the use of organic or recycled materials whenever possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.